Pluto in Capricorn has a lot to do with bureaucracy, combining the concepts of control, authority and time.  Since late 2008, when Pluto entered Capricorn, dealing with “red tape” and “the system” has gotten a lot more complicated.  Capricornian delays seem to haunt me (and I don’t even have a heavy Saturn aspect right now). 

I’ve just spent nearly an hour on the phone with my mom’s doctor’s office and health insurance provider, trying to correct her address and facilitate a referral.  I feel like I’ve accomplished nothing, but I did discover that her insurance switched her to a lesser plan without contacting us!

Customer service is rarely helpful these days, especially in larger firms, and the representatives on the phone or online have very limited authority, often providing incorrect information.  It’s an uphill battle dealing with companies like EmblemHealth, Verizon, Pitney Bowes (probably the worst culprit in my experience) and any number of banks and financial institutions.  When I stopped at a local Chase branch to ask a simple question about my mom’s account, it also took me over half an hour.  The first clerk seemed to be too insecure to commit to an answer, and the second repeatedly tried to sell me products that I didn’t want.

Management has put down rigid lines of communication and removed themselves from customer satisfaction.  The supervisors that I often demand to speak with are also limited in what they can accomplish.  Things just seem to take longer to get done – and I have less time to do them in.  I’m often too stressed, annoyed and frustrated to even follow through on getting what I need.

It’s reminiscent of a mountain goat trudging endlessly up an escalator in order to avoid being dragged into a bottomless pit.  Pluto will be in Capricorn throughout 2023.  Got a good set of trudging shoes?